How to install Request Tracker on Alpine Linux Latest

Request Tracker is an open-source ticketing system for issue tracking, helpdesk support, and workflow management. In this tutorial, you will learn how to install Request Tracker on Alpine Linux Latest.

Prerequisites

  • A server running Alpine Linux Latest
  • Root access to the server
  • Basic knowledge of the Linux terminal

Step 1: Update the package repository and install Apache web server

First, update the package repository by running the following command:

apk update

Next, install the Apache web server by running the following command:

apk add apache2

Step 2: Enable and start Apache web server

After installing Apache, enable it to start at boot:

rc-update add apache2

Start the Apache web server using the following command:

rc-service apache2 start

Step 3: Install Request Tracker

Request Tracker is available in the Alpine Linux repository. To install it, run the following command:

apk add request-tracker

Step 4: Configure Request Tracker

By default, Request Tracker uses SQLite for its database. If you prefer to use a different database, you can install the corresponding package and configure it in RT.

Next, configure Request Tracker by creating a new configuration file:

cp /etc/request-tracker3/RT_Config.pm /etc/request-tracker3/RT_SiteConfig.pm

Edit the new configuration file with your favorite text editor:

nano /etc/request-tracker3/RT_SiteConfig.pm

Look for the following section:

# Set $WebBaseURL to fix the url RT will use to refer to itself.
# This is very important for generating correct links to images/css/js,
# and making sure that redirects are handled correctly.
Set($WebBaseURL , "http://localhost");

Change the value of $WebBaseURL to the URL of your server. For example:

Set($WebBaseURL , "http://example.com");

Save the file and exit.

Step 5: Restart Apache

After configuring Request Tracker, restart Apache to make sure the changes take effect:

rc-service apache2 restart

Step 6: Access Request Tracker

You can now access Request Tracker by visiting the URL of your server in a web browser. The default login credentials are:

  • Username: root
  • Password: password

After logging in for the first time, you should change the password for the root account.

That's it! You have successfully installed and configured Request Tracker on Alpine Linux Latest.