How to Install OpenSupports on Arch Linux

OpenSupports is an open-source support ticket system. It is easy to use and provides a clean interface. In this tutorial, we will go through the process of installing OpenSupports on Arch Linux.

Prerequisites

Before installing OpenSupports, there are some prerequisites that need to be fulfilled.

  • Arch Linux (latest version).
  • Apache webserver.
  • PHP 7 or later.
  • MySQL/MariaDB server.

Step 1: Update Arch Linux

First, let's update the Arch Linux package lists and upgrade the system to the latest version.

sudo pacman -Syu

Step 2: Install Apache webserver

OpenSupports requires a web server to run. We will use Apache web server. Install it using the following command.

sudo pacman -S apache

Start the Apache webserver and enable it to start automatically on system boot.

sudo systemctl start httpd.service
sudo systemctl enable httpd.service

Step 3: Install PHP

OpenSupports requires PHP 7 or later to be installed. Install PHP and its extensions by running the following command.

sudo pacman -S php php-apache

Step 4: Install MySQL/MariaDB Server

OpenSupports requires a database to store its data. We will use the MySQL server. Install the MySQL server using the following command.

sudo pacman -S mysql

Start the MySQL server and enable it to start automatically on system boot.

sudo systemctl start mysqld.service
sudo systemctl enable mysqld.service

Step 5: Create a MySQL Database and User for OpenSupports

Log in to the MySQL server.

sudo mysql -u root -p

Create a new MySQL database and user for OpenSupports.

CREATE DATABASE opensupports;
CREATE USER 'opensupports_user'@'localhost' IDENTIFIED BY 'password';
GRANT ALL PRIVILEGES ON opensupports.* TO 'opensupports_user'@'localhost';
FLUSH PRIVILEGES;
QUIT

Replace "password" with the actual password you want to use for the OpenSupports user.

Step 6: Download and Install OpenSupports

Download the latest version of OpenSupports from the official website https://www.opensupports.com/download/ and extract it to the web server's document root.

cd /srv/http/
sudo wget https://www.opensupports.com/downloads/OpenSupports-latest.zip
sudo unzip OpenSupports-latest.zip
sudo mv OpenSupports /srv/http/opensupports

Set the correct permissions for the OpenSupports directory.

sudo chown -R http:http /srv/http/opensupports
sudo chmod -R 755 /srv/http/opensupports

Step 7: Configure OpenSupports

Open the OpenSupports configuration file located at /srv/http/opensupports/includes/config.php in your favorite text editor.

sudo nano /srv/http/opensupports/includes/config.php

Edit the following lines to reflect your MySQL database credentials.

define('DB_HOSTNAME', 'localhost');
define('DB_USERNAME', 'opensupports_user');
define('DB_PASSWORD', 'password');
define('DB_DATABASE', 'opensupports');

Replace "password" with the actual password you set for the OpenSupports user.

Save and close the file.

Step 8: Set up Virtual Host for OpenSupports

Create a new virtual host file for OpenSupports.

sudo nano /etc/httpd/conf/opensupports.conf

Add the following lines to the file.

<VirtualHost *:80>
    ServerAdmin [email protected]
    ServerName opensupports.example.com
    DocumentRoot /srv/http/opensupports

    <Directory "/srv/http/opensupports">
        Options Indexes FollowSymLinks MultiViews
        AllowOverride All
        Order allow,deny
        Allow from all
    </Directory>

    ErrorLog /var/log/httpd/opensupports_error.log
    CustomLog /var/log/httpd/opensupports_access.log combined
</VirtualHost>

Replace "[email protected]" and "opensupports.example.com" with your actual email and domain name.

Save and close the file.

Step 9: Restart Apache

Reload the Apache configuration.

sudo systemctl restart httpd.service

Step 10: Access OpenSupports

OpenSupports should now be accessible by visiting the domain name you used in the virtual host configuration.

http://opensupports.example.com

You should be able to create a new account and start using OpenSupports.

Conclusion

In this tutorial, we have gone through the process of installing OpenSupports on Arch Linux. By following the above steps, you should now have a fully functional OpenSupports installation on your Arch Linux server.