How to Install UVDesk on Arch Linux

UVDesk is a PHP-based helpdesk and community management system. It provides a powerful platform to handle customer support inquiries, feedback, and support tickets. Here's a tutorial on installing UVDesk on Arch Linux.

Requirements

  • A system running Arch Linux
  • Apache web server with mod_rewrite enabled
  • PHP 7.3 or higher with extensions: curl, intl, json, mbstring, pdo_mysql, xml, and zip
  • Composer dependency manager
  • Git

Step 1 - Update Packages

Before installing any new package it's always good to update the existing packages to their latest versions. You can do this by running the following command:

sudo pacman -Syu

Step 2 - Install Apache Web server

UVdesk requires an Apache web server to run. You can install it with the following command:

sudo pacman -S apache

After installation, start and enable Apache to automatically start at boot time:

sudo systemctl start httpd
sudo systemctl enable httpd

Step 3 - Install PHP and Required Extensions

Install PHP and all the required extensions for UVDesk:

sudo pacman -S php php-curl php-intl php-json php-mbstring php-pdo_mysql php-xml php-zip

Restart Apache to apply the changes:

sudo systemctl restart httpd

Step 4 - Install Composer

Composer is a dependency manager for PHP that's used to install and manage UVDesk dependencies. You can install it using the following commands:

sudo pacman -S composer

Step 5 - Clone UVDesk Source Code

Clone the UVDesk repository using the git command:

git clone https://github.com/uvdesk/community-skeleton.git uvdesk

Step 6 - Install UVDesk Dependencies

Navigate to the UVDesk project directory and install all the required dependencies using the Composer command:

cd uvdesk
composer install --no-dev

Step 7 - Configure Access Permission

To allow UVDesk to write logs and upload files, set the appropriate access permission using the following commands:

sudo chown -R http:http var
sudo chown -R http:http public

Step 8 - Configure Virtual Host

Create a virtual host configuration file:

sudo nano /etc/httpd/conf/extra/uvdesk.conf

Paste the following content:

<VirtualHost *:80>
    ServerName example.com
    ServerAlias www.example.com
    DocumentRoot /var/www/uvdesk/public

    <Directory /var/www/uvdesk/public>
        Options -Indexes +FollowSymLinks
        AllowOverride All
        Require all granted
    </Directory>

    ErrorLog /var/log/httpd/uvdesk_error.log
    CustomLog /var/log/httpd/uvdesk_access.log combined  
</VirtualHost>

Note: Replace example.com with your domain name.

Enable the virtual host configuration:

sudo sh -c 'echo "Include conf/extra/uvdesk.conf" >> /etc/httpd/conf/httpd.conf'

Restart Apache to apply the configuration:

sudo systemctl restart httpd

Step 9 - Install UVDesk

Navigate to your UVDesk project directory and run the following command to install UVDesk:

php bin/console uvdesk:configure-helpdesk

Follow the on-screen instructions to complete the installation.

Conclusion

That's it! You have successfully installed UVDesk on Arch Linux. You can now access your UVDesk installation by visiting your domain name in a web browser.