How to Install osTicket on Arch Linux

osTicket is a popular open-source help desk and ticketing system for customer support. In this tutorial, we will guide you on how to install osTicket on Arch Linux.

Step 1: Update Your Arch Linux System

Before proceeding with the osTicket installation, it's best to update your system first. Run the following command to update your system packages:

sudo pacman -Syu

Step 2: Install Required Dependencies

osTicket requires some packages to be installed on your system. Run the following command to install the necessary dependencies:

sudo pacman -S base-devel mariadb mariadb-clients apache php php-apache php-gd php-intl php-ldap php-mcrypt

Step 3: Install and Configure MariaDB

osTicket requires a database server to store its data. We will be using MariaDB as the database server. Install MariaDB by running the following command:

sudo pacman -S mariadb

Once the installation completes, start the MariaDB service and enable it to start on system boot:

sudo systemctl start mariadb
sudo systemctl enable mariadb

Next, run the following command to secure your MariaDB installation:

sudo mysql_secure_installation

To create the osTicket database, log in to your MariaDB server by running the following command:

sudo mysql -u root -p

Enter your MariaDB root user's password when prompted, and then run the following commands:

CREATE DATABASE osticketdb;
CREATE USER 'osticketuser'@'localhost' IDENTIFIED BY 'your-password';
GRANT ALL PRIVILEGES ON osticketdb.* TO 'osticketuser'@'localhost' IDENTIFIED BY 'your-password';
FLUSH PRIVILEGES;
exit

Replace your-password with your preferred database password.

Step 4: Install osTicket

Download the latest version of osTicket from the official website:

wget https://github.com/osTicket/osTicket/releases/download/v1.15.3/osTicket-v1.15.3.zip

Extract the downloaded zip file:

unzip osTicket-v1.15.3.zip -d /var/www/html/

Rename the extracted directory:

mv /var/www/html/upload /var/www/html/osticket

Step 5: Configure Apache

Create a new Apache virtual host configuration file:

sudo nano /etc/httpd/conf/extra/osticket.conf

Add the following content to the file:

<VirtualHost *:80>
    ServerName your-domain.com
    ServerAdmin [email protected]
    DocumentRoot /var/www/html/osticket

    <Directory /var/www/html/osticket>
        Options Indexes FollowSymLinks MultiViews
        AllowOverride All
        Require all granted
    </Directory>

    ErrorLog /var/log/httpd/osticket-error.log
    CustomLog /var/log/httpd/osticket-access.log combined
</VirtualHost>

Replace your-domain.com with your own domain name.

Save and exit the file.

Activate the new virtual host configuration file:

sudo ln -s /etc/httpd/conf/extra/osticket.conf /etc/httpd/conf-enabled/

Restart the Apache service to apply the changes:

sudo systemctl restart httpd

Step 6: Run osTicket Installation Script

Open your web browser and navigate to your osTicket installation URL:

http://your-domain.com/setup/

Replace your-domain.com with your own domain name.

Follow the on-screen instructions to complete the installation process.

During the installation process, enter the following database settings:

Database Type: MySQL/MariaDB
Database Host: localhost
Database Name: osticketdb
Database Username: osticketuser
Database Password: your-password

Replace your-password with your database password.

After the installation completes successfully, delete the setup directory:

sudo rm -rf /var/www/html/osticket/setup

Congratulations! You have successfully installed osTicket on Arch Linux.