How to install Request Tracker on Clear Linux

Request Tracker is a popular open-source ticket-tracking system that helps organizations manage their customer support inquiries, bug reports, and other issues. In this tutorial, we'll show you how to install Request Tracker on Clear Linux Latest.

Prerequisites

Before you start, make sure you have the following:

  • A Clear Linux Latest system with sudo privileges.
  • A web server (Apache or Nginx) installed and configured on your system.
  • Perl, MySQL, and some additional Perl modules installed.

Step 1: Update Clear Linux

First, update your Clear Linux system to ensure you have the latest packages:

sudo swupd update

Step 2: Install Required Packages

To install Request Tracker, you need to install some additional packages. Use the dnf package manager to install these packages:

sudo swupd bundle-add perl-basic mysql
sudo dnf install httpd mod_ssl perl perl-core perl-devel \
                perl-DBD-MySQL perl-DBI perl-IPC-Run \
                perl-Module-Load-Conditional perl-Module-Refresh \
                perl-Object-InsideOut perl-YAML-Tiny uuid-perl

Step 3: Download Request Tracker

Next, download the latest version of Request Tracker using the following command:

sudo curl -L https://download.bestpractical.com/pub/rt/release/rt.tar.gz -o rt.tar.gz

Once downloaded, extract the tarball using the following command:

sudo tar -xzf rt.tar.gz

Step 4: Install Request Tracker

Once the tarball is extracted, run the following command to complete the installation:

cd rt-*
sudo ./configure --with-web-user=apache --with-web-group=apache
sudo make install

This will install Request Tracker on your Clear Linux system.

Step 5: Configure Request Tracker

To configure Request Tracker, you need to create a new MySQL database and user.

Log in to the MySQL database shell with the following command:

sudo mysql -u root -p

Once logged in, create a new database, user, and grant permissions using the following commands:

CREATE DATABASE rt5;
CREATE USER 'rtuser'@'localhost' IDENTIFIED BY 'password';
GRANT ALL PRIVILEGES ON rt5.* TO 'rtuser'@'localhost';
FLUSH PRIVILEGES;
exit

Next, edit the RT_SiteConfig.pm file to configure Request Tracker:

sudo nano /opt/rt5/etc/RT_SiteConfig.pm

Edit the following lines to match your MySQL database and user information:

Set($DatabaseUser , 'rtuser');
Set($DatabasePassword , 'password');
Set($DatabaseName , 'rt5');

Save and close the file.

Step 6: Start the Web Server

Finally, start your web server (Apache or Nginx) and enable the Request Tracker service:

sudo systemctl start httpd.service
sudo systemctl enable httpd.service

Conclusion

Congratulations! You have successfully installed Request Tracker on Clear Linux Latest. You can now access Request Tracker by navigating to your server's IP address or domain name in your web browser.