How to Install UVDesk on Clear Linux Latest

UVDesk is a free, open-source helpdesk system that enables businesses to organize, track, and respond to customer tickets more efficiently. In this tutorial, we will show you how to install UVDesk on Clear Linux Latest.

Prerequisites

Before proceeding with this tutorial, ensure that you have the following:

  • Clear Linux Latest installed on your machine. If not, download and install it.
  • A non-root user account with sudo privileges.
  • Basic knowledge of the terminal commands.

Step 1: Install Apache and PHP

UVDesk is a PHP application that requires a web server to run. In this step, we will install Apache and PHP on your Clear Linux system.

  1. Open the terminal by pressing Ctrl+Alt+T.
  2. Update the package list:
sudo swupd update
  1. Install Apache:
sudo swupd bundle-add apache-httpd
  1. Start the Apache service:
sudo systemctl start httpd.service
  1. To check if Apache is running, enter:
sudo systemctl status httpd.service
  1. Now, install PHP and its dependencies:
sudo swupd bundle-add php-basic
  1. Verify that PHP is installed:
php -v

This should return the PHP version installed on your system.

Step 2: Install UVDesk

In this step, we will download UVDesk from its official website and install it on your Clear Linux system.

  1. Open your web browser and visit https://www.uvdesk.com/download/.
  2. Download the latest version of UVDesk.
  3. Extract the downloaded file to the /var/www/html directory:
sudo tar -xvzf uvdesk-community-{version-number}.tar.gz -C /var/www/html/

Note: Replace {version-number} with the downloaded version number.

  1. Change the ownership of the /var/www/html directory to the Apache user and group:
sudo chown -R apache:apache /var/www/html

Step 3: Configure UVDesk

In this step, we will configure the UVDesk application by creating a new database and user.

  1. Login to MySQL as the root user:
sudo mysql -u root -p
  1. Create a new database named uvdesk:
CREATE DATABASE uvdesk;
  1. Create a new MySQL user with privileges to access the uvdesk database:
CREATE USER 'uvdesk_user'@'localhost' IDENTIFIED BY 'new_password_here';
GRANT ALL PRIVILEGES ON uvdesk.* TO 'uvdesk_user'@'localhost';
FLUSH PRIVILEGES;

Note: Replace new_password_here with your desired password.

  1. Exit from MySQL:
exit
  1. Copy the .env.yml.dist file to .env.yml:
cd /var/www/html/uvdesk-community-{version-number}
cp .env.yml.dist .env.yml
  1. Edit the .env.yml file:
sudo nano /var/www/html/uvdesk-community-{version-number}/.env.yml
  1. Change the following values in the .env.yml file:
  • APP_ENV: prod
  • UVDESK_URL: http://localhost
  • UVDESK_APP_NAME: "UVDesk Community Edition"
  • UVDESK_SECRET: generate-your-random-secret-here
  • UVDESK_MYSQL_HOST: localhost
  • UVDESK_MYSQL_PORT: 3306
  • UVDESK_MYSQL_DATABASE: uvdesk
  • UVDESK_MYSQL_USERNAME: uvdesk_user
  • UVDESK_MYSQL_PASSWORD: new_password_here

  1. Save the changes and exit nano.

  2. Install the required dependencies using Composer:

sudo composer install --no-dev
  1. Clear your application cache:
sudo php bin/console cache:clear --env=prod
  1. Create a new Apache virtual host configuration file for UVDesk:
sudo nano /etc/httpd/conf.d/uvdesk-community.conf

And add the following configuration:

<VirtualHost *:80>
    ServerName localhost
    DocumentRoot "/var/www/html/uvdesk-community-{version-number}/public"
    <Directory "/var/www/html/uvdesk-community-{version-number}/public">
        AllowOverride All
        Require all granted
    </Directory>
</VirtualHost>

Note: Replace {version-number} with the downloaded version number.

  1. Save the file and exit nano.

  2. Restart the Apache service:

sudo systemctl restart httpd.service

Step 4: Access UVDesk

Finally, you can access UVDesk by visiting http://localhost in your web browser. You should see the UVDesk installation wizard. Follow the on-screen instructions to complete the installation.

That's it! You have successfully installed UVDesk on Clear Linux Latest. You can now use this powerful helpdesk system to manage your customer tickets and provide excellent customer support.