How to Install osTicket on Clear Linux Latest

osTicket is a popular open-source helpdesk and support ticket system. This tutorial will guide you through the steps of installing osTicket on Clear Linux Latest.

Prerequisites

Before installing osTicket, you need to complete the following prerequisites:

  • Clear Linux Latest installation
  • LAMP stack (Linux, Apache, MySQL, and PHP)

Step 1: Download osTicket

osTicket is available for download on the official website: https://osticket.com/. Download the latest osTicket version.

wget https://osticket.com/sites/default/files/download/osTicket-v1.15.2.zip

After the download is completed, unzip the osTicket archive.

unzip osTicket-v1.15.2.zip -d /var/www/html/osticket

Step 2: Configure Apache

osTicket requires the Apache web server to run. Open the Apache configuration file /etc/httpd/conf/httpd.conf using nano.

nano /etc/httpd/conf/httpd.conf

Add the following lines at the end of the file to create a virtual host for osTicket.

<VirtualHost *:80>
   ServerAdmin [email protected]
   DocumentRoot "/var/www/html/osticket/upload"
   ServerName example.com

   <Directory "/var/www/html/osticket/upload">
      Options Indexes FollowSymLinks
      AllowOverride All
      Require all granted
   </Directory>

   ErrorLog "/var/log/httpd/mydomain.com-error_log"
   CustomLog "/var/log/httpd/mydomain.com-access_log" combined
</VirtualHost>

Replace [email protected] with your own email address and example.com with your domain name. Save and close the file.

Restart the Apache service.

systemctl restart httpd

Step 3: Configure MySQL

osTicket requires a MySQL database to store ticket data. Log in to MySQL as the root user.

mysql -u root -p

Create a new database and user for osTicket.

CREATE DATABASE osticket_db;
CREATE USER 'osticket_user'@'localhost' IDENTIFIED BY 'password';
GRANT ALL PRIVILEGES ON osticket_db.* TO 'osticket_user'@'localhost';
FLUSH PRIVILEGES;
exit

Replace osticket_db with your desired database name, osticket_user with your desired username, and password with your desired password.

Step 4: Configure osTicket

Navigate to your osTicket installation on your web browser. Enter your database credentials and click on the Install button.

Complete the installation by entering your admin login details, email configuration, and default ticket settings.

Once installation is completed, remove the /var/www/html/osticket/scripts directory for security reasons.

Conclusion

Congratulations! You have successfully installed osTicket on Clear Linux Latest. You can now create tickets, track ticket progress, and manage user support queries.