How to Install ITFlow on Elementary OS Latest

ITFlow is an open-source self-hosted IT helpdesk platform that can be used for issue tracking and customer support purposes. In this tutorial, we will guide you on how to install ITFlow on Elementary OS Latest.

Step 1 - Install prerequisites

Before we install ITFlow, we need to make sure that our system has all the prerequisites installed. Run the following command to update the apt repository:

sudo apt update

Next, we need to install the following packages:

• Node.js: JavaScript runtime built on Chrome's V8 JavaScript engine.
• npm: Node.js package manager.

To install them, run the following command:

sudo apt install nodejs npm

Step 2 - Install MongoDB

ITFlow requires a database to store its data. For this tutorial, we will use MongoDB, a NoSQL database. Run the following command to install MongoDB:

sudo apt install mongodb

MongoDB should be running by default after the installation process. You can check its status by running the following command:

sudo systemctl status mongodb

Step 3 - Download and Configure ITFlow

Now that we have MongoDB installed and running, it's time to download and configure ITFlow.

First, navigate to the ITFlow website https://itflow.org, and download the latest version.

Next, extract the downloaded folder to a directory of your choice, then navigate to the ITFlow folder:

cd /path/to/itflow

Now, we need to install the required packages:

npm install

Lastly, we need to configure the ITFlow instance to run with our MongoDB database. To do this, copy the config.sample.json file to config.json:

cp config.sample.json config.json

Edit the config.json file as follows:

{
    "database": {
        "uri": "mongodb://localhost/itflow" 
    },
    "secret": "your_secret_string_here"
}

Replace your_secret_string_here with a strong password or a secret key.

Step 4 - Start ITFlow

Once the installation and configuration process is complete, start ITFlow with the following command:

npm start

The output should indicate that the server is running:

> [email protected] start /path/to/itflow
> node ./bin/www

Listening on port 3000

ITFlow is now running and can be accessed by navigating to http://localhost:3000 in your web browser.

Conclusion

In this tutorial, we have guided you through the installation and configuration process for ITFlow on Elementary OS Latest. You should now have a functional IT helpdesk platform that can be used for issue tracking and customer support purposes.