How to Install osTicket on EndeavourOS Latest

osTicket is an open-source customer support software that allows companies to manage support tickets and customer inquiries. In this tutorial, we will learn how to install osTicket on EndeavourOS Latest.

Prerequisites

Before we begin, you should have a Linux instance of EndeavourOS Latest set up with sudo access.

Step 1 - Install Apache web server

osTicket runs on a web server. We will start by installing the Apache web server.

sudo pacman -S apache

After installation, start the Apache service:

sudo systemctl start httpd

You can check the status of the Apache service to ensure it's running:

sudo systemctl status httpd

Step 2 - Install PHP

osTicket is written in PHP, so we need to install it.

sudo pacman -S php php-apache

After installation, restart the Apache service:

sudo systemctl restart httpd

Step 3 - Install MySQL/MariaDB

osTicket uses a database to store customer support data. MariaDB is a popular open-source relational database management system, and it's an excellent alternative to MySQL. We will install MariaDB.

sudo pacman -S mariadb

After installation, start MariaDB:

sudo systemctl start mariadb

Enter the following command to configure MariaDB:

sudo mysql_secure_installation

This command launches an interactive script that prompts you to configure your MariaDB installation.

Step 4 - Create a Database for osTicket

We need to create a database to hold osTicket data. To do this, follow these steps:

Log in to MariaDB:

sudo mariadb -u root -p

Create a new database:

CREATE DATABASE osticket;

Create a new user for the database:

CREATE USER 'osticketuser'@'localhost' IDENTIFIED BY 'newpassword';

Grant privileges to the new user:

GRANT ALL PRIVILEGES ON osticket.* TO 'osticketuser'@'localhost';

Flush the privileges table:

FLUSH PRIVILEGES;

Exit MariaDB:

exit

Step 5 - Download and Extract osTicket

Download osTicket to your server:

wget https://github.com/osTicket/osTicket/releases/download/v1.15.5/osTicket-v1.15.5.zip

Extract the downloaded file:

unzip osTicket-v1.15.5.zip -d /var/www/html/

After extraction, set the appropriate permissions:

sudo chown -R http:http /var/www/html/upload

Step 6 - Configure osTicket

Edit the osTicket configuration file with your database credentials:

sudo nano /var/www/html/upload/include/ost-config.php

Find the block of settings under the MySQL Settings section and enter the database name, username, password, and host:

define('DBTYPE', 'mysql');
define('DBHOST', 'localhost');
define('DBNAME', 'osticket');
define('DBUSER', 'osticketuser');
define('DBPASS', 'newpassword');

Save and exit the file.

Step 7 - Access the osTicket Installation

Open a web browser and enter your server's IP address or domain name followed by "/upload/scp/install.php".

http://<server IP>/upload/scp/install.php

Follow the instructions on the screen, and when you are done, delete the installation folder.

sudo rm -rf /var/www/html/upload/scp/install.php
sudo rm -rf /var/www/html/upload/scp/installer.php

Conclusion

Congratulations! We have successfully installed osTicket on EndeavourOS Latest. You can now start using this open-source customer support software to manage your support tickets and customer inquiries.