How to Install OTOBO on Fedora CoreOS Latest

Introduction

OTobo is an open-source helpdesk and ticketing system that allows you to manage your customer inquiries, emails, and support tickets from a single platform. In this tutorial, we will go through the steps required to install OTOBO on the latest version of Fedora CoreOS.

Prerequisites

Before starting with the installation process, make sure your system meets the following requirements:

  • A running instance of Fedora CoreOS latest version (64-bit)
  • A user account with administrative privileges

Steps

Follow the steps below to install OTOBO on your Fedora CoreOS system:

Step 1: Install the required packages

First, update your system package lists:

sudo dnf update

Then, install the required packages using the following command:

sudo dnf install -y docker podman podman-docker

The above command will install the necessary packages for running OTOBO on your Fedora CoreOS system.

Step 2: Configure the Docker service

Now, you need to enable and start the Docker service using the following commands:

sudo systemctl enable docker
sudo systemctl start docker

Step 3: Download the OTOBO Docker image

Next, you need to download the OTOBO Docker image by running the below command:

docker pull otobo/otobo

Step 4: Create a persistent volume

Creating a persistent volume is important to store your OTOBO data to survive container deletion, so execute the following command:

docker volume create otobo_data

Step 5: Run the OTOBO container

Now, you are ready to run the OTOBO Docker container using the following command:

docker run -d \
-p 8080:80 \
-v otobo_data:/opt/otobo/var \
--name otobo \
otobo/otobo

Here are some explanations on the above script:

  • -d: Launch the OTOBO container in the background
  • -p 8080:80: Map port 8080 on your host system to port 80 on the container
  • -v otobo_data:/opt/otobo/var: Map volume otobo_data to /opt/otobo/var on the container
  • --name otobo: Name the container ‘otobo’
  • otobo/otobo: Use the Docker image from otobo/otobo

Step 6: Access OTOBO web interface

OTobo should now be accessible at http://<your-server-IP-or-domain>:8080. Simply open the URL in your web browser.

Step 7 : Finish OTOBO installation

You will now be directed to the OTOBO welcome page. Follow the prompts to complete the installation. During the installation, you will be asked to set up the admin account and customize other settings.

Conclusion

That’s it! By following these simple steps, you have successfully installed OTOBO on your Fedora CoreOS latest instance. You can now start using OTOBO to manage your customer inquiries and support tickets from a single platform.