How to Install OpenSupports on Fedora CoreOS

OpenSupports is a free and open-source ticketing system that makes it easy for businesses to manage customer support requests. Installing OpenSupports on a Fedora CoreOS system is straightforward, and this tutorial will guide you through the process.

Here's a step-by-step guide to installing OpenSupports on a Fedora CoreOS system:

Step 1: Check System Requirements

Before installing OpenSupports, ensure that your Fedora CoreOS system meets the following requirements:

• You have root access to the system.
• The system has a web server installed, such as Apache or Nginx.
• The system has PHP version 7.2 or above installed.
• The system has a MySQL database installed and running.
• The system has Git installed.

Step 2: Clone OpenSupports Repository

To clone the OpenSupports repository, log in to your Fedora CoreOS system and navigate to the desired directory where you would like to install OpenSupports. Then, run the following command:

git clone https://github.com/opensupports/opensupports.git

Step 3: Install Dependencies

Before installing OpenSupports, you need to install its dependencies. To do this, navigate to the OpenSupports directory and run the following command:

cd opensupports
composer install --no-dev

This command will install all required PHP packages for OpenSupports.

Step 4: Configure the Database

To configure the database, navigate to the config directory and open the config.php file:

cd config
cp config.sample.php config.php
nano config.php

In the config.php file, enter your database information, including the database name, username, and password.

define('CONF_DB_HOST', 'localhost');
define('CONF_DB_NAME', 'your_database_name');
define('CONF_DB_USER', 'your_database_username');
define('CONF_DB_PASS', 'your_database_password');

Save and close the file.

Step 5: Configure the Web Server

OpenSupports requires a web server to run. Here's an example configuration for Apache:

<VirtualHost *:80>
    DocumentRoot /var/www/html/opensupports
    ServerName yourdomain.com
    DirectoryIndex index.php

    <Directory /var/www/html/opensupports>
        Options -Indexes +FollowSymLinks +MultiViews
        AllowOverride All

        <IfModule mod_rewrite.c>
            RewriteEngine On
            RewriteCond %{REQUEST_FILENAME} !-f
            RewriteCond %{REQUEST_FILENAME} !-d
            RewriteRule ^(.*)$ index.php/$1 [L]
        </IfModule>
    </Directory>

    ErrorLog /var/log/httpd/opensupports_error.log
    CustomLog /var/log/httpd/opensupports_access.log combined
</VirtualHost>

This configuration assumes that you will be placing OpenSupports in the /var/www/html/opensupports directory.

Step 6: Test the Installation

Once you have configured the web server, restart Apache to load the new configuration:

systemctl restart httpd

After restarting Apache, visit your OpenSupports website in your browser at http://yourdomain.com. You should see the OpenSupports installation page.

Step 7: Complete the Installation

Follow the on-screen instructions to complete the OpenSupports installation process. This will involve creating an administrator account and setting up email settings.

Congratulations, you have successfully installed OpenSupports on your Fedora CoreOS system! You can now use OpenSupports to manage your customer support requests.