How to Install Request Tracker on Fedora CoreOS Latest

Request Tracker is an open source ticketing system to manage customer inquiries, complaints, and other issues. It provides a web-based interface and email integration.

Fedora CoreOS is a minimal operating system designed for running containers. In this tutorial, we will explain how to install Request Tracker on Fedora CoreOS Latest.

Prerequisites

Before we begin the installation, make sure you have the following prerequisites:

A computer or virtual machine running Fedora CoreOS Latest
A user account with sudo privileges

Step 1 - Install Dependencies

Request Tracker requires several dependencies to be installed. You can install them using the following command:

sudo rpm-ostree install \ 
    perl-DBI \
    perl-DBD-Pg \
    perl-DBD-MySQL \
    perl-DBD-Oracle \
    perl-Net-SSLeay \
    perl-LDAP \
    perl-Apache-Session \
    perl-Text-Quoted \
    perl-Text-Wrapper \
    perl-HTML-Mason \
    perl-Email-Address \
    perl-Module-Install \
    perl-XML-RSS \
    mailx \
    httpd

This will install PostgreSQL, MySQL, Oracle, LDAP, and other dependencies required by Request Tracker.

Step 2 - Install Request Tracker

Next, download the latest version of Request Tracker from https://www.bestpractical.com/rt/download. You can use curl to download the package:

sudo curl -L "https://download.bestpractical.com/pub/rt/release/rt-latest.tar.gz" -o rt-latest.tar.gz

Extract the archive to the /opt directory:

sudo tar -zxvf rt-latest.tar.gz -C /opt/

Rename the extracted directory to rt:

sudo mv /opt/rt-* /opt/rt

Change the ownership of the /opt/rt directory to the apache user:

sudo chown -R apache:apache /opt/rt

Step 3 - Configure Apache

Next, we need to configure Apache to serve Request Tracker. Create a new Apache configuration file for Request Tracker:

sudo vi /etc/httpd/conf.d/rt.conf

Add the following lines to the file:

# Request Tracker
Alias /rt "/opt/rt/share/html/"

<Directory "/opt/rt/share/html">
    Options +ExecCGI
    AddHandler cgi-script .cgi
    DirectoryIndex index.html index.htm
    Require all granted
</Directory>

Save and close the file.

Step 4 - Initialize Database

Before we start the Request Tracker service, we need to initialize its database first:

sudo -u apache /opt/rt/sbin/rt-setup-database --action init

This will create a new PostgreSQL database for Request Tracker.

Step 5 - Start Services

Now we can start the Apache and Request Tracker services:

sudo systemctl start httpd
sudo systemctl start rt-server

You can access Request Tracker by navigating to http:///rt.

Conclusion

Congratulations, you have successfully installed Request Tracker on Fedora CoreOS. You can now use it to manage your customer inquiries and other issues.