Installing Zammad on Fedora CoreOS Latest

This tutorial will guide you through the steps to install Zammad on Fedora CoreOS Latest.

Prerequisites

A running instance of Fedora CoreOS Latest.
A user with sudo privileges.

Step 1: Install required packages

First, update the system packages by running the following command:

sudo dnf update -y

Next, install the required packages for the Zammad installation:

sudo dnf install -y wget curl unzip

Step 2: Download and install Zammad

You can download the Zammad installation package using the following command:

sudo wget https://ftp.zammad.com/zammad-latest.tar.gz

Extract the downloaded package by running the following command:

sudo tar xvzf zammad-latest.tar.gz

Now change the ownership of the extracted directory to the user with whom you will configure Zammad.

sudo chown -R <user>:<user> /opt/zammad

Step 3: Install dependencies

Before installing Zammad, you need to install the dependencies using the following command:

sudo dnf install -y gcc g++ make patch bzip2 openssl-devel readline-devel zlib-devel libcurl-devel libffi-devel ImageMagick ImageMagick-devel mariadb mariadb-server mariadb-devel nodejs8 nodejs8-devel redis

Step 4: Configure the Database

Zammad requires a database server to store its data. You can use either MySQL or MariaDB as a database server. In this tutorial, We will use MariaDB.

Install the MariaDB server and client by running the following command:

sudo dnf install -y mariadb-server mariadb-client

Start the MariaDB service:

sudo systemctl start mariadb

Now log in to the MariaDB shell using the following command:

sudo mysql -u root

Create a new MariaDB user for Zammad by running the following command:

CREATE USER '<username>'@'localhost' IDENTIFIED BY '<password>';

Next, create a new database for Zammad by running the following command:

CREATE DATABASE zammad CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci;

Grant all privileges to the Zammad user over the zammad database:

GRANT ALL PRIVILEGES ON zammad.* TO '<username>'@'localhost';

Finally, flush the privileges and exit the MariaDB shell:

FLUSH PRIVILEGES;
exit;

Step 5: Configure Zammad

Copy the sample configuration file to the actual configuration file:

sudo cp /opt/zammad/config/database.yml.dist /opt/zammad/config/database.yml

Open the Zammad configuration file in a text editor and configure the database connection settings:

sudo nano /opt/zammad/config/database.yml

Set the following values based on your actual database credentials:

production:
  adapter: mysql2
  encoding: utf8
  database: zammad
  pool: 5
  username: <username>
  password: <password>
  host: localhost
  socket: /run/mysqld/mysqld.sock

Save and close the file.

Step 6: Install Zammad

To install Zammad, run the following command:

cd /opt/zammad
RAILS_ENV="production" bin/setup

Step 7: Start Zammad

Start the Zammad services by running the following command:

sudo systemctl start zammad-web
sudo systemctl start zammad-worker

Now, you should be able to access the Zammad web interface in your browser by navigating to http://<server-ip>:8080.

Conclusion

In this tutorial, we have covered the steps to install Zammad on Fedora CoreOS Latest. Zammad is now ready to use. You can start using it for your support needs.