How to Install FreeScout on Fedora Server Latest

FreeScout is a free open-source helpdesk software solution that enables businesses to manage customer support inquiries and automate workflows. In this tutorial, you will learn how to install FreeScout on Fedora Server Latest.

Prerequisites

  1. A server running Fedora Server Latest.
  2. A non-root user with sudo privileges.

Install Dependencies

Before proceeding with the installation, you need to install the dependencies required by FreeScout.

  1. Start by updating your system package list:

sudo dnf update

  1. Install the required dependencies:

sudo dnf install php php-mbstring php-pdo php-mysqlnd php-opcache php-curl php-xmlrpc php-gd php-json php-zip php-fileinfo mariadb-server httpd

  1. Start and enable the MariaDB service:

sudo systemctl start mariadb

sudo systemctl enable mariadb

  1. Secure the MariaDB installation:

sudo mysql_secure_installation

Configure MariaDB Database

  1. Log into the MariaDB server:

sudo mysql -u root -p

  1. Create a new database for FreeScout:

CREATE DATABASE freescout;

  1. Create a new user for the FreeScout database:

CREATE USER 'freescout'@'localhost' IDENTIFIED BY 'your_password_here';

  1. Grant the newly created user permissions on the FreeScout database:

GRANT ALL PRIVILEGES ON freescout.* TO 'freescout'@'localhost';

  1. Flush the privilege table to apply the changes:

FLUSH PRIVILEGES;

  1. Exit MariaDB:

exit

Install FreeScout

  1. Clone the FreeScout repository:

git clone https://github.com/freescout-helpdesk/freescout.git

  1. Rename the .env.example file to .env:

cd freescout

cp .env.example .env

  1. Modify the .env file to reflect your environment:

nano .env

  1. Install the composer dependencies:

composer install --no-dev

  1. Generate the application key:

php artisan key:generate

  1. Migrate the database schema:

php artisan migrate

  1. Seed the database:

php artisan db:seed

  1. Configure the web server:

nano /etc/httpd/conf.d/freescout.conf

Add the following configuration:

    ServerName your_domain_name_or_IP
    DocumentRoot /path_to_freescout/public

    <Directory /path_to_freescout/public>
        AllowOverride All
        Require all granted
    </Directory>
</VirtualHost>```

9. Restart the HTTP service:

```sudo systemctl restart httpd```

10. Verify that FreeScout is running by accessing the website through a web browser:

```http://your_domain_name_or_IP```

You should now be able to access the FreeScout login page.

## Conclusion

In this tutorial, you learned how to install and configure FreeScout on Fedora Server Latest. FreeScout provides a simple and robust helpdesk solution, and with the right installation and configuration, it can help your business with customer inquiries and support.