How to Install Zammad on Fedora Server Latest

Zammad is an open-source helpdesk and support ticket system. In this guide, we will discuss how to install Zammad on a Fedora Server Latest.

Prerequisites

• A fresh installation of Fedora Server Latest with sudo access.

Installation Steps

Step 1: Update the System

Before starting with the installation, it is recommended to update your system to its latest available version using the following command:

sudo dnf update -y

Step 2: Install Required Packages

To install Zammad, we need to install some necessary packages. Run the following command to install the required packages:

sudo dnf install -y curl unzip wget make gcc libicu-devel postgresql-server postgresql-contrib postgresql-devel

Step 3: Install Elasticsearch

To install Elasticsearch, run the following command:

sudo dnf install -y java-11-openjdk elasticsearch

After installation, start the Elasticsearch service and enable it to start at system boot time:

sudo systemctl enable elasticsearch

sudo systemctl start elasticsearch

Step 4: Install Zammad

Download and install the Zammad package by running the following commands:

cd /opt/

sudo wget https://ftp.zammad.com/zammad-latest.tar.gz

sudo tar -xvf zammad-latest.tar.gz

sudo ln -s zammad-* zammad

sudo chown -R zammad:zammad /opt/zammad

Step 5: Configure PostgreSQL

Zammad requires PostgreSQL as its database engine. Run the following command to initialize the PostgreSQL database:

sudo postgresql-setup initdb

Start the PostgreSQL service and enable it to start at system boot time:

sudo systemctl enable postgresql

sudo systemctl start postgresql

Once PostgreSQL is up and running, create a new database user with the following command:

sudo su - postgres

createuser -P zammad

Entering a password for the user when prompted.

Next, create a new database with the following command:

createdb -O zammad zammad_production

Step 6: Configure Zammad

Navigate to the Zammad directory and run the following command to install the required Ruby gems:

sudo su - zammad -c 'cd /opt/zammad && gem install bundler && bundle install --without=test development'

Next, run the following command to create a Zammad configuration file:

sudo su - zammad -c 'cd /opt/zammad && cp config/database.yml.dist config/database.yml && cp config/secrets.yml.dist config/secrets.yml && cp config/smtp.yml.dist config/smtp.yml'

Now, edit the "config/database.yml" file to set the database connection details:

sudo nano /opt/zammad/config/database.yml

Replace the contents of this file with the following:

production:
 adapter: postgresql
 database: zammad_production
 host: localhost
 username: zammad
 password: YOUR_PASSWORD_HERE
 encoding: unicode
 pool: <%= ENV.fetch("RAILS_MAX_THREADS") { 5 } %>

Replace "YOUR_PASSWORD_HERE" with the password you created for the zammad database user in step 5.

Save and close the file.

Next, create an initializer file with the following command:

sudo su - zammad -c 'cd /opt/zammad && echo "#config.action_mailer.default_options = {charset: 'utf-8'}" > config/initializers/smtp.rb'

Step 7: Start Zammad

Finally, start the Zammad service by running the following command:

sudo su - zammad -c 'cd /opt/zammad && systemctl start zammad && systemctl enable zammad'

After a few moments, you should be able to access the Zammad application by navigating to "http://server-ip-address:3000" in a web browser.

Conclusion

We have successfully installed Zammad on our Fedora Server Latest installation. You can now use Zammad to manage your support tickets and provide professional customer support.