How to Install osTicket on FreeBSD Latest

In this tutorial, we will guide you through the process of installing osTicket on FreeBSD Latest.

Prerequisites

  • A FreeBSD instance with root access
  • A web server (we recommend Apache)
  • PHP and its required extensions (mysqli, mbstring, xml, gd)
  • MySQL or MariaDB

Step 1: Install required packages

First, you need to make sure that your FreeBSD system is up-to-date and install required packages.

pkg update
pkg install apache24 php74 php74-mysqli php74-mbstring php74-xml php74-gd

Step 2: Setup MySQL/MariaDB

To install osTicket on FreeBSD, you need MySQL or MariaDB installed. If you don’t have any of these database servers installed, you can install MariaDB by running the following command:

pkg install mariadb105-server

Once the MariaDB server is installed, start it and enable it to start after a system reboot:

sysrc mysql_enable="YES"
service mysql-server start

Step 3: Download osTicket

Download the latest version of osTicket from the official website (https://osticket.com/). Once downloaded, unzip the file and copy the contents to your web server document root directory, for Apache the root directory path is /usr/local/www/apache24/data/.

unzip osTicket-v1.15.3.zip
cp -r upload/* /usr/local/www/apache24/data/

Step 4: Create osTicket Database

Create a new database for osTicket using the following MySQL/MariaDB commands:

mysql -u root -p
MariaDB [(none)]> CREATE DATABASE osticket_db;
MariaDB [(none)]> CREATE USER 'osticket_user'@'localhost' IDENTIFIED BY 'yourpassword';
MariaDB [(none)]> GRANT ALL PRIVILEGES ON osticket_db.* TO 'osticket_user'@'localhost';
MariaDB [(none)]> FLUSH PRIVILEGES;
MariaDB [(none)]> EXIT;

Step 5: Configure osTicket

Next, navigate to the osTicket directory and copy the sample configuration file:

cd /usr/local/www/apache24/data/include/
cp ost-sampleconfig.php ost-config.php

Edit the ost-config.php file and update the database configuration values to match the ones you created earlier:

// Database Settings
define('DBTYPE', 'mysqli');
define('DBHOST', 'localhost');
define('DBNAME', 'osticket_db');
define('DBUSER', 'osticket_user');
define('DBPASS', 'yourpassword');

Step 6: Restart Apache

Finally, restart your Apache server to apply the configuration changes you have made:

service apache24 restart

Step 7: Access osTicket

You can now access the osTicket installation by navigating to the web server’s domain name or IP address using your preferred web browser.

http://your-server-ip-address/

Conclusion

In this tutorial, we have shown you how to install and configure osTicket on FreeBSD Latest. You can now use osTicket to manage your support tickets and improve your customer experience.