Installing OTOBO on Kali Linux Latest

OTOB is an open source helpdesk software that helps organizations manage and resolve customer issues efficiently. In this tutorial, we will learn how to install OTOBO on Kali Linux Latest.

Prerequisites

Before we proceed with the installation, let's make sure we have the following prerequisites:

  • Kali Linux Latest installed and updated
  • Apache Web Server
  • MySQL or MariaDB
  • PHP version 5.6 or higher
  • PHP extensions: zlib, openssl, mysqli, gd, gettext, mbstring, imagick

Step 1: Install Required Packages

To install the necessary packages for OTOBO, use the following command in the terminal:

sudo apt-get install apache2 mysql-server php libapache2-mod-php php-mysql php-curl php-gd php-xml php-mbstring php-zip unzip

Step 2: Download OTOBO

Go to https://otobo.de/en/download and download the latest OTOBO package. Then, extract the package:

unzip otobo-XX.XX.XX.zip

Step 3: Move OTOBO Files to Apache Root Directory

Move the extracted OTOBO files to the Apache web server root folder /var/www/html/:

sudo mv otobo-XX.XX.XX /var/www/html/otobo

Step 4: Create a MySQL database

Create a new MySQL database and a user with full permissions:

mysql -u root -p
CREATE DATABASE otobo_db;
GRANT ALL PRIVILEGES ON otobo_db.* TO 'otobo_user'@'localhost' IDENTIFIED BY 'password';
FLUSH PRIVILEGES;
exit;

Replace otobo_db, otobo_user, and password with your preferred names.

Step 5: Configure OTOBO

Edit /var/www/html/otobo/Kernel/Config.pm file and enter the following database details:

# MySQL Database Configurations
$Self->{DatabaseHost} = 'localhost';
$Self->{DatabaseName} = 'otobo_db';
$Self->{DatabaseUser} = 'otobo_user';
$Self->{DatabasePw}   = 'password';

Replace localhost, otobo_db, otobo_user, and password with the values you set in Step 4.

Step 6: Set necessary file permissions

Set necessary file permissions using the following commands:

sudo chown -R www-data:www-data /var/www/html/otobo/
sudo chmod -R 755 /var/www/html/otobo/

Step 7: Restart Apache and MySQL services

Restart Apache and MySQL services by running:

sudo systemctl restart apache2
sudo systemctl restart mysql

Step 8: Access OTOBO

Open a web browser and enter these URL http://localhost/otobo/ in the address bar to access OTOBO.

Conclusion

That’s it! You have successfully installed OTOBO on Kali Linux Latest. You can now log in to OTOBO with the default credentials: [email protected] with a password of otobo. Remember to change the password on the first login.