How to Install Helpy on Manjaro

Helpy is an open-source ticketing tool for customer support. In this tutorial, we will guide you step-by-step on how to install Helpy on a Manjaro operating system.

Prerequisites

Before starting the installation process, ensure that your Manjaro operating system is up-to-date with the latest packages. Also, ensure that you have administrative privileges to install packages.

Step 1: Install required dependencies

Helpy requires the following dependencies to be installed on the system. Use pacman to install them.

sudo pacman -S git ruby mariadb mariadb-clients mariadb-libs mariadb-connector-c

Step 2: Clone the Helpy repository

The next step is to clone the Helpy repository from GitHub.

git clone https://github.com/helpyio/helpy.git

Step 3: Install Ruby dependencies

Move into the Helpy directory and install the Ruby dependencies using the bundler tool.

cd helpy
gem install bundler
bundle install

Step 4: Configure the database

Helpy requires a database to store the ticket data. We will use MariaDB as our database for this installation. Run the following commands to configure the database.

sudo mariadb-install-db --user=mysql --basedir=/usr --datadir=/var/lib/mysql
sudo systemctl start mariadb
sudo systemctl enable mariadb
sudo mysql_secure_installation

After running the above commands, create a new database and user for Helpy with the following commands.

sudo mysql -u root -p
CREATE DATABASE helpydb;
GRANT ALL PRIVILEGES ON helpydb.* TO 'helpyuser'@'localhost' IDENTIFIED BY 'password';
FLUSH PRIVILEGES;
exit;

Remember to replace 'password' with your desired password.

Step 5: Configure Helpy

Rename the .env.example file to .env and edit it to configure your Helpy installation.

mv .env.example .env
nano .env

Update the following lines in the file.

DB_USER=helpyuser
DB_PASS=password
DB_NAME=helpydb
DB_HOST=127.0.0.1

Remember to replace 'password' with the password you created for the Helpy database user.

Step 6: Run the installer

Run the following command to install Helpy.

rake app:install

This command will create the necessary tables in the database and setup the initial configuration.

Step 7: Start Helpy

Finally, start Helpy using the following command.

rails server

Now you can access Helpy by navigating to http://localhost:3000 in your web browser.

Conclusion

In this tutorial, we have shown you how to install Helpy on Manjaro. Now you have a powerful ticketing system for customer support.