How to Install OTOBO on Manjaro

In this tutorial, we will guide you through the process of installing OTOBO on Manjaro. OTOBO is an open-source help desk software that is built on Perl and has a web-based interface.

Prerequisites

• A Manjaro Linux machine.
• Root privileges or a user with sudo privileges.

Step 1: Install Required Dependencies

Before we install OTOBO, we need to make sure that all the required dependencies are installed. Run the following command to install them.

sudo pacman -S apache mariadb perl php php-apache 

This command will install Apache, MariaDB, Perl, PHP, and the PHP module for Apache.

Step 2: Create a Database

Next, we need to create a database for OTOBO to use. Run the following command and follow the prompts to configure MariaDB.

sudo mysql_secure_installation

Once you have completed the configuration, log in to MariaDB with the following command:

sudo mysql -u root -p

Create a database for OTOBO and grant the required permissions to the user.

CREATE DATABASE otobo;
CREATE USER 'otobo'@'localhost' IDENTIFIED BY 'password';
GRANT ALL PRIVILEGES ON otobo.* TO 'otobo'@'localhost';
FLUSH PRIVILEGES;
EXIT;

Replace password with a strong password.

Step 3: Download and Install OTOBO

Download the latest version of OTOBO from the official website. You can use the following command to download it:

wget https://download.otobo.de/otobo-10.1.15.tar.gz

Extract the tarball file using the following command.

tar -xzf otobo-10.1.15.tar.gz

Move the extracted directory to /opt.

sudo mv otobo-10.1.15 /opt/otobo

Navigate into the OTOBO directory.

cd /opt/otobo/

Install the Perl dependencies for OTOBO. This may take a few minutes.

sudo bin/otobo.Console.pl Maint::Config::Rebuild

Step 4: Configure Apache for OTOBO

Create a new Apache configuration file.

sudo nano /etc/httpd/conf.d/otobo.conf

Add the following configuration to the file. Replace example.com with your domain name or IP address.

<VirtualHost *:80>
ServerName example.com
DocumentRoot /opt/otobo/var/httpd/htdocs

# Configure the log files to be written to a separate file
ErrorLog /var/log/httpd/otobo_error.log
CustomLog /var/log/httpd/otobo_access.log combined

# Specify the CGI script handler for OTOBO
ScriptAlias /otobo/ /opt/otobo/var/httpd/cgi-bin/
<Directory "/opt/otobo/var/httpd/cgi-bin">
    AllowOverride None
    Options +ExecCGI
    Require all granted
    AddHandler cgi-script .pl
</Directory>

# Allow serving static files directly
<Directory "/opt/otobo/var/httpd/htdocs">
    AllowOverride None
    Options -MultiViews
    Require all granted
</Directory>
</VirtualHost>

Save and close the file.

Enable and start the Apache server.

sudo systemctl enable httpd
sudo systemctl start httpd

Step 5: Install and Configure OTOBO

You can now install and configure OTOBO by visiting http://example.com/otobo/installer.pl in your web browser. Replace example.com with your domain name or IP address.

Follow the prompts to configure OTOBO with the database credentials you created in step 2.

Once the configuration is complete, log in to OTOBO with the administrator account.

Conclusion

You have now successfully installed OTOBO on your Manjaro Linux machine. You can now use it to manage your help desk tickets and provide support to your customers.