How to install OpenSupports on NetBSD

OpenSupports is an open-source ticketing system that helps organizations to manage their customer support inquiries. In this tutorial, we'll cover how to install OpenSupports on NetBSD.

Prerequisites

  • NetBSD with root access
  • Apache web server
  • PHP 7.x

Step 1: Download OpenSupports

  1. Log in to your NetBSD server as root
  2. Download the latest version of OpenSupports using wget:
wget https://github.com/opensupports/opensupports/releases/latest/download/opensupports.zip
  1. Unzip the downloaded file using the command:
unzip opensupports.zip -d /var/www/html/

Step 2: Configure Apache web server

  1. Create a new virtual host in Apache, specifically for OpenSupports. Create a new file in the /usr/pkg/etc/httpd/conf/vhosts directory:
nano /usr/pkg/etc/httpd/conf/vhosts/opensupports.conf
  1. Add the following configuration to the file:
<VirtualHost *:80>
        ServerName yourdomain.com
        DocumentRoot /var/www/html/opensupports/
        <Directory /var/www/html/opensupports/>
                Options Indexes FollowSymLinks MultiViews
                AllowOverride All
                Order allow,deny
                allow from all
        </Directory>
        ErrorLog /var/log/httpd/opensupports_error.log
        CustomLog /var/log/httpd/opensupports_access.log combined
</VirtualHost>

Replace yourdomain.com with your actual domain name.

  1. Save the changes to the file and exit.

Step 3: Install dependencies

  1. Install the required packages:
pkg_add -v -i php-curl php-gd php-pdo_mysql php-zip

Step 4: Configure OpenSupports

  1. Go to the OpenSupports installation URL using your web browser: http://yourdomain.com/install
  2. Follow the on-screen instructions to complete the installation process.
  3. Once the installation is complete, delete the install directory:
rm -rf /var/www/html/opensupports/install/

That's it! You have successfully installed OpenSupports on NetBSD. You can now start managing customer support inquiries using OpenSupports.