How to Install OpenSupports on OpenBSD

OpenSupports is a free and open-source ticket-based support system to help organizations better manage customer queries and support tickets. In this tutorial, we will guide you through the installation process of OpenSupports on OpenBSD.

Prerequisites

Before proceeding with the installation, make sure your system meets the following requirements:

OpenBSD with root access
A web server (Apache, Nginx, or Caddy)
PHP 7.2 or later
MySQL or MariaDB database server
Composer package manager

Step 1: Install Required Packages

First, we need to install some required packages on the OpenBSD system. Open the terminal and run the following command:

# pkg_add apache-httpd-2.4.* php-* mysql-client-5.* composer

This command will install the Apache webserver, PHP, MySQL client, and the Composer package manager.

Step 2: Configure MySQL/MariaDB

The next step is to configure the MySQL/MariaDB server for the OpenSupports installation.

Start MySQL/MariaDB

Start the MySQL or MariaDB server using the following command:

# rcctl start mysqld

Configure MySQL/MariaDB

Next, we need to configure the MySQL/MariaDB server by running the following command:

# mysql_secure_installation

This command will prompt you for some security-related options. Follow the on-screen instructions to secure your MySQL/MariaDB installation.

Create a Database

Create a new database for OpenSupports using the following commands:

# mysql -u root -p
> CREATE DATABASE opensupports;
> GRANT ALL PRIVILEGES ON opensupports.* TO 'opensupports'@'localhost' IDENTIFIED BY 'your_password';
> FLUSH PRIVILEGES;
> EXIT;

Replace your_password with a secure password that you'll use for the OpenSupports database.

Step 3: Install OpenSupports

Now we can proceed with the OpenSupports installation.

Download OpenSupports

Download the latest version of OpenSupports using the following command:

# git clone https://github.com/opensupports/opensupports.git /var/www/opensupports

Install Dependencies

Change to the installation directory by running the following command:

# cd /var/www/opensupports

Install the required dependencies using the following command:

# composer install

Configure Apache

Next, we need to configure the Apache webserver to serve the OpenSupports application.

Create a new virtual host configuration file for Apache with the following command:

# vi /etc/httpd/conf/opensupports.conf

Copy and paste the following configuration content in the configuration file:

<VirtualHost *:80>
    ServerAdmin [email protected]
    DocumentRoot /var/www/opensupports/public

    <Directory /var/www/opensupports>
        AllowOverride None
        Require all granted
    </Directory>

    ErrorLog /var/log/httpd/opensupports-error_log
    CustomLog /var/log/httpd/opensupports-access_log common
</VirtualHost>

Save and close the configuration file.

Enable the Virtual Host

Enable the newly created virtual host using the following command:

# echo 'server "http" { listen on * port 80; include "/etc/httpd/conf/opensupports.conf"; }' >> /etc/httpd.conf

Restart Apache

Restart the Apache webserver to apply the changes:

# rcctl restart httpd

Step 4: Finalize the Installation

The final step is to open the OpenSupports web installer in your web browser and complete the final installation.

Open your web browser and navigate to http://your-server-ip/. You will be redirected to the OpenSupports web installer. Follow the on-screen instructions to complete the installation.

Conclusion

Congratulations! You have successfully installed OpenSupports on OpenBSD. You can now use OpenSupports to manage your customer support tickets and inquiries.