How to Install osTicket on OpenBSD

osTicket is a free and open-source support ticketing system that allows you to manage, organize, and prioritize customer support requests. In this tutorial, we will show you how to install osTicket on OpenBSD.

Prerequisites

Before we begin, ensure that your OpenBSD server meets the following requirements:

  • OpenBSD 6.3 or newer
  • Apache web server
  • PHP 7.2 or newer
  • MySQL or MariaDB

Step 1: Install Required Packages

First, we need to install the required packages using the OpenBSD package manager, pkg_add.

  1. Open the OpenBSD terminal and enter the following command to update the system packages:
sudo pkg_add -u
  1. Then, install the required packages for osTicket. Enter the following command:
sudo pkg_add -I apache php php-mysqli

Step 2: Install osTicket

Once all the required dependencies are installed, we can proceed with the osTicket installation.

  1. Download the latest stable release of osTicket from the official website. You can use the wget command to download the file directly.
wget https://github.com/osTicket/osTicket/releases/download/v1.15.3/osTicket-v1.15.3.zip
  1. Extract the downloaded file by running the following command:
unzip osTicket-v1.15.3.zip -d /var/www/htdocs/
  1. Change the ownership of the extracted files to the www user by running the following command:
sudo chown -R www /var/www/htdocs/upload /var/www/htdocs/include

Step 3: Configure Apache

Next, we need to configure Apache to serve osTicket web pages.

  1. Open the Apache configuration file for editing:
sudo vi /etc/httpd.conf
  1. Uncomment the following lines to enable PHP support:
LoadModule php7_module modules/libphp7.so
AddType application/x-httpd-php .php
DirectoryIndex index.html index.php

  1. Save and exit the httpd.conf file.

  2. Restart the Apache service to apply the changes:

sudo rcctl restart httpd

Step 4: Create osTicket Database

To store the osTicket data, we need to create a database.

  1. Log in to MySQL shell with the following command:
mysql -u root -p
  1. Create a new database, for example, osticketdb:
CREATE DATABASE osticketdb;
  1. Create a new user and grant access to the database:
CREATE USER 'osticketuser'@'localhost' IDENTIFIED BY 'password';
GRANT ALL PRIVILEGES ON osticketdb.* TO 'osticketuser'@'localhost';
FLUSH PRIVILEGES;
  1. Exit the MySQL shell session:
exit

Step 5: Configure osTicket

osTicket configuration is done through the web interface.

  1. Open a web browser and go to http://localhost/upload/.

  2. Click on the "New Installation" button.

  3. Fill in the required information, including the database information created in the previous step.

  4. Click on the "Install Now" button.

  5. After the installation is complete, you will be redirected to the osTicket login page. Log in with the administrator account created during the installation.

  6. Congratulations! You have successfully installed osTicket on OpenBSD.

Conclusion

In this tutorial, we have shown you how to install osTicket on OpenBSD. Now that you have osTicket installed, you can start using it to manage and prioritize customer support requests.