How to Install Zammad on OpenSUSE Latest

Zammad is an open-source web-based ticketing and communication platform. It allows you to manage your customer support queries in a more organized and efficient manner. In this tutorial, we'll cover the steps to install Zammad on OpenSUSE Latest.

Prerequisites

  • OpenSUSE Latest installed on your system.
  • A sudo user with root privileges.
  • Access to the Internet to download the necessary packages.

Step 1: Install Dependencies

Before installing Zammad, you need to install its dependencies. Run the following command to install them:

sudo zypper in -y postgresql12 postgresql12-server postgresql12-contrib nginx libxml2 libxslt libicu libicu-devel libopenssl-1_1-devel

After installing the above packages, you need to initialize the PostgreSQL database.

sudo systemctl enable postgresql
sudo systemctl start postgresql
sudo -u postgres /usr/bin/pg_ctl -D /var/lib/pgsql/data12 initdb

Lastly, start the PostgreSQL database:

sudo systemctl restart postgresql

Step 2: Install Zammad

To install Zammad on your system, follow the steps below:

  1. Import the Zammad repository GPG key and add the repository to your system

    sudo rpm --import https://zammad.org/zammad.asc
sudo zypper ar https://dl.packager.io/srv/zammad/zammad/stable/installer/openSUSE_Latest zammad

  2. Update the package index and install Zammad.

    sudo zypper refresh
sudo zypper install -y zammad

Step 3: Configure Nginx

To serve Zammad, you’ll need to configure Nginx. Zammad installation script will automatically set up Nginx for you. This script creates and enables the Nginx server block for the domain "zammad.yourdomain.com". Replace "yourdomain.com" with your domain name.

  1. Restart nginx

    sudo systemctl restart nginx

  2. Open your browser and enter "http://zammad.yourdomain.com" to access your Zammad installation.

Step 4: Setup Zammad

Once you have accessed your Zammad installation, you will be asked to set up the Zammad instance, configure the database, and then create an admin user. Follow the instructions.

Congratulations! You have successfully installed Zammad on OpenSUSE Latest. You can now manage customer support queries in an organized and efficient manner using Zammad.