How to Install OTOBO on Windows 10

OTobo is an open-source ticketing platform that provides a multi-channel ticket management solution for businesses, organizations, and teams. With OTOBO, you have an all-in-one solution that provides features such as customer management, ticket routing, and much more. In this tutorial, we will guide you step-by-step on how to install OTOBO on your Windows 10 system.

Prerequisites

Before we begin, ensure you have the following in place:

  • A running Windows 10 machine
  • Web Server (e.g., Apache or Nginx)
  • PHP 7.2 or higher
  • MySQL database
  • Web Browser (e.g., Google Chrome, Firefox)

Step 1: Download OTOBO

To start the installation, you have to download the OTOBO package from their official website, https://otobo.de/en/.

Step 2: Extract the downloaded OTOBO Package

After downloading the package, extract it to a directory that you deem fit. It's recommended to extract it at your Apache or Nginx webserver’s document root directory located at C:\xampp\htdocs or equivalent.

Step 3: Install Required Perl Modules

Go to the installation directory and navigate to the scripts folder. You will see a file with the name bundle_perl_modules.pl. Double-click on it to run, and it will install required Perl modules on your system.

Step 4: Configure the Database

Create a new database and user for OTOBO from the MySQL command prompt.

mysql> CREATE DATABASE otobo_db;
mysql> CREATE USER 'otobo_user'@'localhost' IDENTIFIED BY 'password';
mysql> GRANT ALL PRIVILEGES ON otobo_db.* TO 'otobo_user'@'localhost' WITH GRANT OPTION;
mysql> FLUSH PRIVILEGES;

Step 5: Configure the OTOBO instance

Rename the file otobo.dist.conf to otobo.conf and edit the necessary options in the file according to the MySQL database you created in Step 4.

Step 6: Run the OTOBO Installation Script

Once you’ve configured the OTOBO instance, open a web browser and navigate to http://localhost/otobo/index.pl/installer. Follow the steps provided in the web interface to complete the installation.

Step 7: Login to OTOBO

The OTOBO installation process is now complete. You can now log in to your OTOBO dashboard by going to http://localhost/otobo/index.pl in your web browser.

Congratulations! You have successfully installed OTOBO on your Windows 10 machine. You can now start using the platform to manage your customer tickets, personnel assignments, and more.