How to Install Request Tracker on Windows 10

Request Tracker is a popular open-source issue tracking system used by many organizations. In this tutorial, we will guide you through the steps to install Request Tracker on a Windows 10 computer.

Prerequisites

Before we start, there are a few prerequisites that you need to have:

• A Windows 10 computer with administrative privileges.
• Download the Request Tracker latest version from the Best Practical website.
• Download and install Perl, Apache HTTP server, and MySQL server.

Installation Steps

1. Install Perl

   • Download the latest version of Perl from the official website: https://www.perl.org/get.html
   • Follow the installation instructions and complete the setup.

2. Install Apache HTTP Server

   • Download the latest version of Apache HTTP Server from the official website: https://httpd.apache.org/download.cgi
   • Follow the installation instructions and complete the setup.

3. Install MySQL Server

   • Download the latest version of MySQL Server from the official website: https://dev.mysql.com/downloads/
   • Follow the installation instructions and complete the setup.

4. Install Request Tracker

   • Extract the downloaded Request Tracker file into a directory of your choice.

   • Open Command Prompt and navigate to the extracted directory.

   • Use the following command to install the required libraries:

     cpanm --installdeps .

   • Use the following command to configure Request Tracker:

     perl sbin/rt-test-dependencies --with-mysql --with-fastcgi

5. Configure Apache server

   • Open the httpd.conf file located in the Apache installation directory.

   • Add the following lines at the end of the file:

     LoadModule fcgid_module modules/mod_fcgid.so
     FcgidMaxProcesses 15
     FcgidProcessLifeTime 3600
     FcgidMaxProcessesPerClass 8
     FcgidMinProcessesPerClass 0
     FcgidConnectTimeout 30
     FcgidIOTimeout 120
     FcgidIdleTimeout 120
     FcgidBusyTimeout 3600
     FcgidSpawnScoreUpLimit 10
     FcgidSpawnScore 2
     FcgidErrorScanInterval 3
     AddHandler fcgid-script .fcgi
     Alias /rt "/path/to/requesttracker"
     <Location "/rt">
       Options Indexes FollowSymLinks ExecCGI
       AllowOverride None
       Order allow,deny
       Allow from all
     
       AuthType Basic
       AuthName "RT login"
       AuthUserFile /path/to/htpasswd
       Require valid-user
     
       AddDefaultCharset UTF-8
       SetHandler fcgid-script
       Options -Indexes FollowSymLinks +ExecCGI
       FCGIWrapper "/usr/bin/perl /path/to/requesttracker/sbin/rt-fastcgi-server.fcgi"
     </Location>
     

     • Replace "/path/to/requesttracker" with the actual path of the extracted Request Tracker directory.
     • Replace "/path/to/htpasswd" with the actual path of the htpasswd file that stores the user's login credentials.

6. Start Apache server

   • Open the Command Prompt as an administrator.

   • Run the following command to start the Apache server:

     "C:\path\to\httpd.exe" -k start

7. Access Request Tracker

   • Open a web browser and go to http://localhost/rt/.
   • Login using the credentials that you specified in the htpasswd file.

Congratulations! You have successfully installed Request Tracker on your Windows 10 computer.