How to Install Trudesk on Windows 11

Introduction

Trudesk is an open-source helpdesk solution for organizations. It provides you with the capability to track, communicate, and resolve support tickets. This tutorial will guide you through the process of installing Trudesk on your Windows 11 desktop.

Prerequisites

Before proceeding with the installation, make sure you have the following prerequisites:

  • Windows 11 desktop PC or laptop
  • Node.js runtime environment installed
  • MongoDB database installed

Step 1: Download Trudesk from the official website

Visit the official website of Trudesk at https://trudesk.io/ and download the latest installer package.

Step 2: Install Trudesk

  1. Open Command Prompt as administrator.
  2. Navigate to the directory where you downloaded the Trudesk installer.
  3. Run the following command to install Trudesk:
msiexec /i Trudesk.vX.X.X.msi

Replace "X.X.X" with the version number of the installer you downloaded.

  1. Follow the prompts of the installer wizard to complete the installation.

Step 3: Configure Trudesk

  1. Open the installed Trudesk application.
  2. Configure the database server by opening the config file located in C:\Program Files\Trudesk\config\config.json.
  3. Modify the values of the following keys as per your MongoDB database credentials:
"db": {
  "native_parser": true,
  "url": "mongodb://localhost:27017/trudesk",
  "debug": false,
  "w": 1,
  "j": true
}
  1. Start Trudesk by running the following command in the Command Prompt:
cd "C:\Program Files\Trudesk"
npm start

Conclusion

You have now successfully installed and configured Trudesk on your Windows 11 desktop. You can now start using Trudesk to manage your support tickets.