How to Install Request Tracker on macOS

Request Tracker (RT) is an open-source ticket tracking system used for managing customer requests and incidents. Here's how you can install RT on your macOS computer:

Prerequisites

Before proceeding with the installation, make sure you have the following prerequisites:

  • A macOS system with administrative privileges.
  • A web server installed on macOS such as MAMP or Apache.
  • Perl 5.16 or newer version installed on the system.
  • Git installed on the system.

Installation

  1. Clone the RT repository from GitHub using the following command:
$ git clone git://github.com/bestpractical/rt.git
  1. Change the directory to the RT folder using the following command:
$ cd rt
  1. Run the following command to install the dependencies:
$ perl sbin/rt-test-dependencies --install --with-mysql

  1. After running the command, it will prompt you to install the necessary dependencies. Type y and press the Enter key to proceed with the installation.

  2. Next, configure the RT by running the configure script:

$ ./configure --with-db-type=mysql --with-web-user=_www --with-web-group=_www
  1. After that, build and install RT with the following command:
$ make install
  1. Now, restart your web server to apply the changes you made in the configuration using the following command:
$ sudo apachectl restart
  1. Finally, test the RT installation by accessing the URL http://localhost/rt/. It should display the RT home page.

Congratulations! You have successfully installed Request Tracker on your macOS system.