How to Install Trudesk on macOS

Introduction

Trudesk is an open-source help desk solution that provides an easy-to-use ticketing system for customer support. In this tutorial, we will demonstrate how to install Trudesk on macOS.

Prerequisites

Before proceeding with the installation, ensure you have the following:

macOS device running with a minimum of 2GB RAM
Node.js installed and updated
MongoDB installed and updated

Steps to Install Trudesk on macOS

Open Terminal on macOS.
Create a directory where Trudesk files will be placed. You can use the following command to create a trudesk folder:
```
mkdir trudesk
```
Navigate to the Trudesk folder using:
```
cd trudesk
```
Download and extract the latest version of Trudesk using:
```
curl -L 'https://github.com/polonel/trudesk/archive/v1.0.3.tar.gz' | tar zx
```
Note: You can always find the latest version of Trudesk on the official repository here.
Navigate to the extracted trudesk folder:
```
cd trudesk-1.0.3
```
Install the required packages for Trudesk using:
```
npm install
```

Create a configuration file:

cp ./config/production.example.json ./config/production.json

Edit the configuration file by running this command:
```
nano ./config/production.json
```
Note: You can choose any text editor like 'vi' or 'vim' if you are more comfortable using them.
Update the configurations on the file, according to your requirement. Make sure to update the following fields:

base_url - specify URL path for Trudesk
mailer - specify your outgoing mailer settings
mongo - specify the database connection string

Save the changes to the file by pressing CTRL+O.
Quit Nano editor by pressing CTRL+X.
Run the application with:
```
npm start
```
Once the server is started, navigate to the URL you provided in the configuration file (the base_url field). You should now see the Trudesk login page.

Conclusion

You have successfully installed Trudesk on macOS. You can now start using Trudesk to manage and respond to customer support tickets.