How to Install osTicket on macOS

osTicket is an open-source support ticket system that allows businesses to manage customer queries in a professional and organized manner. In this tutorial, we will guide you through the process of installing osTicket on your macOS computer.

Prerequisites

  • A macOS computer with administrative access
  • A web server (Apache or Nginx) with PHP and MySQL installed
  • Basic knowledge of PHP and MySQL

Installation Steps

  1. Download the latest version of osTicket from the official website (https://osticket.com/download/).

  2. Extract the downloaded archive file to the root directory of your web server.

  3. Open a terminal window and navigate to the upload/include directory of the extracted osTicket files.

  4. Rename the ost-sampleconfig.php file to ost-config.php.

  5. Open the ost-config.php file in a text editor and fill in the required MySQL database details.

    define('DBTYPE','mysql');
define('DBHOST','localhost');
define('DBNAME','osticket');
define('DBUSER','root');
define('DBPASS','your_password_here');

  6. Save and close the ost-config.php file.

  7. Using your web server's control panel, create a new database with the same name as specified in the ost-config.php file.

  8. In your web browser, navigate to the root directory of your web server and run the osTicket installer by visiting http://your_domain_name/upload/setup/.

  9. Follow the on-screen instructions to complete the installation process.

  10. Once installation is complete, delete the setup directory from your osTicket installation directory.

  11. You can now access your osTicket installation by navigating to http://your_domain_name/upload/scp/ in your web browser.

Conclusion

Congratulations! You have successfully installed osTicket on your macOS computer. You can now use osTicket to manage your customer queries and provide excellent customer support.