How to Install OTOBO on NixOS Latest

OTOB is a free and open-source ticketing system software that provides an easy-to-use interface for managing customer inquiries and support requests. In this tutorial, we will show you how to install OTOBO on NixOS latest.

Step 1: Update NixOS

Before installing OTOBO, it is essential to update the NixOS system by running the following command on the terminal:

sudo nix-channel --update
sudo nixos-rebuild switch

Step 2: Install OTOBO Prerequisites

To install OTOBO, we need to install some pre-requisite packages that are required for building and running OTOBO.

We can install these packages by running the following command:

sudo nix-env -i perl perlPackages.DBI perlPackages.DBDSQLite \
perlPackages.Dancer2 perlPackages.ULP-Runtime perlPackages.NetAddr-IP perlPackages.JSON-XS \
perlPackages.LWP-Protocol-https perlPackages.File-Copy-Recursive

Step 3: Download OTOBO

Download the latest stable version of OTOBO from https://ftp.otobo.de/pub/otobo/ and copy the URL of the file.

Copy the file's URL, and from the terminal, run the following command:

wget https://ftp.otobo.de/pub/otobo/otobo-latest.tar.gz

This will download the latest stable OTOBO release.

Step 4: Extract OTOBO Archive

Extract the downloaded file to the /opt/ directory by running the following command:

sudo tar xzf otobo-latest.tar.gz -C /opt/

The extracted file should be located in the /opt/otobo/ directory.

Step 5: Install and Configure MariaDB

Next, we need to install MariaDB. We can install it from the official NixOS repository by running the following command on the terminal:

sudo nix-env -iA nixos.mariadb

Once MariaDB is installed, we can start and enable it using the following commands:

sudo systemctl enable mariadb
sudo systemctl start mariadb

After starting Mariadb, we can create a new MariaDB user and a database for OTOBO by running the following commands:

sudo mysql -uroot
MariaDB [(none)]> CREATE DATABASE otobo;
MariaDB [(none)]> CREATE USER 'otobo'@'localhost' IDENTIFIED BY 'my_secret_password';
MariaDB [(none)]> GRANT ALL PRIVILEGES ON otobo.* TO 'otobo'@'localhost';
MariaDB [(none)]> FLUSH PRIVILEGES;
MariaDB [(none)]> EXIT;

Step 6: Configure OTOBO

Go to the OTOBO installation directory and run the bin/otobo.SetPermissions.pl script to set file permissions:

cd /opt/otobo/
sudo bin/otobo.SetPermissions.pl --otobo-user=nobody --otobo-group=nogroup

Next, copy the Kernel/Config.pm.dist file to Kernel/Config.pm.

cd /opt/otobo/
sudo cp Kernel/Config.pm.dist Kernel/Config.pm

Open the Kernel/Config.pm file using any text editor and set the following details:

$Self->{DatabaseHost} = 'localhost';
$Self->{Database} = 'otobo';
$Self->{DatabaseUser} = 'otobo';
$Self->{DatabasePw} = 'my_secret_password';

Save the file and close it.

Step 7: Install Required Perl Modules

To run OTOBO successfully, we need to install some Perl modules. We can install them by running the following command on the terminal:

sudo bin/otobo.CheckModules.pl

The script will install all the required Perl modules automatically.

Step 8: Start OTOBO

Finally, start the OTOBO web server by running the following commands on the terminal:

sudo bin/otoboctl start

After the server has started, access the OTOBO web interface by visiting http://localhost:8765/ in your web browser.

Conclusion

In this tutorial, we have learned how to install OTOBO on NixOS latest. With OTOBO, you can easily manage your support tickets and have a more organized platform for customer inquiries.